Mining Hose Shop - Creating winning solutions for customers to empower their progress

For over seven decades, Gainwell has been empowering customers with capabilities to streamline their processes, improve productivity, minimize downtime and reduce costs, thereby enhancing efficiency while offering a superior customer experience. The Gainwell value of Customer Centricity is aligned with the Services Growth strategy of Caterpillar and focuses on understanding the evolving needs of the customers. It reinforces Gainwell’s abiding commitment to support its customers, helping them unlock incremental value and realize long-term growth.

Gainwell has recently inaugurated the first Hose shop of the country at Ranchi, Jharkhand, India. The unit is a self-contained workshop to assemble hydraulic hoses using Caterpillar hose and coupling products and tooling to the required contamination control standards. The facility will cater to Gainwell customers in the eastern region of the country. Jharkhand being a focus state under VISTAR project holds strategic importance as a location for the first such facility in the country.

With an impressive POPS-C in Hose and Coupling segment, Gainwell discovered an untapped potential in the market that could be realized by offering an end-to-end solution for hose and coupling. Until recently, customers were found to purchase hoses from local vendors. The hose shop coupled with tailor-made Customer Value Agreement (CVA) extends a hassle-free lifecycle management plan for the customers’ equipment’s hydraulic systems — whether Cat or mixed fleets. From delivered supply to onsite solutions, customers can leverage the offering to improve operating costs, inventory management and, most of all, uptime.

Mine site Hose solution (MSHS) is a winning solution for Resource Industries (RI) under Services Growth strategy. In view of enhanced cost pressure of MARC and Cost Cap contracts, the minesite hose shop would not only defend the POPS-C but additionally it would enable Gainwell to reach out to cross fleet customers as a one stop solution for hose and couplings.

The RI and Hose & Coupling global team along with DSD team from Caterpillar worked in close coordination with the Facility, Mining and Centre of Excellence (CoE) teams of Gainwell for the successful commissioning of the facility. The teams are confident of garnering incremental business from the hose shop thus contributing positively to Services Growth.