Next-Day Parts^#. Two-Day Repair*. Or We Pay**.
Every minute matters in construction, mining, and infrastructure. We have engineered a plan to protect them all. With proactive service, planned maintenance, and reliable parts support, Gainwell CAT Customer Value Agreements (CVA) help, keep your equipment running and your operations moving. Built into eligible CVAs, our Services Commitment is designed to minimise downtime and give you the confidence to keep pushing forward.
Every Minute Matters
Downtime isn't part of your plan. A CVA protects your time and wallet.
Parts Availability
With all CVAs, parts support is designed to help you keep maintenance and repairs moving without unnecessary delays.
Parts Next Day & Two Day Repair
This commitment applies to new and renewed CVAs and includes maintenance, wear, and common repair Territorial Dealer Availability (TDA) parts — helping ensure they are available the next day or when you say you need them.
Learn How CVA Helps You Save Time and Money
Services Commitment - Framework
|
|||||||||||||||||||
|
|||||||||||||||||||
|
|||||||||||||||||||
|
|||||||||||||||||||
Our Commitment to You
Receive Loyalty Reward Points up to ₹50,000* if these service commitments are not delivered as promised — reinforcing our commitment to keeping your equipment running and your operations moving.
*T&C ApplyBacked by Caterpillar. Delivered by Gainwell.
Backed by the engineering expertise of Caterpillar and delivered through the service capabilities of Gainwell, this commitment is designed to help keep your equipment productive and your operations moving forward.
Because when equipment works harder, every minute counts.
Contact
*T&C Apply- ^ Services Commitment offers may apply only in select geographical provinces. For more details, please call our toll-free number or contact your local branch office.
- * Applies to common repairs. Service shall be completed at the earliest by the end of the second business day from initial customer authorization, or a later need by date specified by the customer. Please call our toll-free number or contact your local branch office for major repair commitment and T&Cs.
- # Parts shall be made available for delivery, pick-up, or dispatch at earliest by next business day or a later need by date specified by the customer.