Customer Value Agreement

At Gainwell Commosales , we are committed to providing our customers with exceptional service and support. Our Services Commitment Program (SCP) is designed to ensure that our customers receive the highest level of service and support, tailored to their specific needs.

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Key Features

• Priority scheduling for maintenance and repairs.
• Dedicated support from our experienced service team reach at site within 8 hours.
• Regular updates on the status of their equipment.
• Access to exclusive promotions and discounts.

Parts Availability Guarantee

As part of our SCP, we offer a Parts Availability Guarantee, which ensures that our customers receive the parts they need, when they need them.

• PM (Preventive Maintenance) parts are available for delivery the next business day
• Repair parts are available for delivery within two business days

Value Promise ( Framework )

	Level		ONE	TWO	THREE
	Value Promise		Convenience Parts Only	Performance Parts & Labour	Confidence Parts & Labour
Hassle-free ownership	CVA contract terms		minimum 12 months	minimum 12 or 24 months	minimum 12 - 36 months
	Flexible payment options		pay as you go or pay upfront	pay as you go or pay upfront	pay as you go or pay upfront
Hassle-free ownership	Cat Parts	Cat Filters
		Cat Fluids	Optional
		Cat Repair Parts	--
	Labour Visits(PM Visits)		--
Security of expert dealer support	Parts Availability Commitment		PM Parts Only	PM & repair Parts	PM & repair Parts
	Service Response Time Commitment(SRT)		--	SRT	SRT
	Machine Recommission Time(MRT)		--	--	MRT
Peace of mind from equipment health management	Assets to asset information via VisionLink®		Connect	Connect	Connect
	Health Management- monitor & advice	TA1 Inspections
		TA2 inspections	--
		S.O.S fluid analysis	--

Advantages for Customers

By participating in our SCP and signing a CVA, our customers can enjoy a range of advantages, including:

• Reduced downtime and increased productivity.
• Improved equipment reliability and performance.
• Enhanced customer support and service.
• Increased peace of mind, knowing that their equipment is being maintained and supported by experienced professionals.
• Exclusive access to promotions and discounts.
• Priority scheduling for maintenance and repairs.

How to Get Started

To Learn more about our Services Commitment Program and to sign a CVA
You may also contact us at 1800 419 3356 or write to us at marketing@gainwellindia.com. Our Experience service team will be happy to answer any questions you may have and provide you with personalised quote.

Marine CVA Solution

CAT Marine Engines – The trademark for quality and performance.

With the objective to deliver a plethora of benefits like predictable and lower costs, timely repairs, higher uptime and convenience, the CVA solutions have been rigorously improved over the years.

The result? A complete, well-balanced offering, tailor-made and relevant for the customer.

Gainwell is proud to have established a strong presence in the marine segment as a CAT dealer, successfully delivering support commitments to esteemed customers across India.

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